How do I secure my booking ?
Please contact us with your required dates (arrival and departure), number of guests and state which apartment/house you wish to book. We will then confirm availability and price for the given period. To make the booking secure we ask for a down-payment (non-refundable).
How can I pay the down-payment ?
If you are happy to proceed we will send you details of how to pay the 25% down-payment (non-refundable). The down-payment is payable either to our Spanish bank account (bookings in Almeria), our German bank account (bookings in Jonsdorf) or by paypal.
When paying by paypal we will send the "request for payment" to your paypal registered email address. Fees are applicable when paying via paypal - but it normally works out cheaper than an international bank transfer!
Once you have made a transfer/payment we ask that you send us a quick email to confirm this.
We will then confirm receipt of payment.
The booking is only 100% secure once the down-payment has arrived in our account.
How do I pay the remaining amount and when is it due ?
The remaining 75% payment is either payable one month before your arrival date (Almeria) or on arrival in cash (Jonsdorf).
How much security deposit will I need to pay ?
A breakages deposit of 150 euros is payable on arrival in cash and this is either returned on departure (Jonsdorf) or within 10 days to your bank account (Almeria). If anything has been broken or damaged at the property or if extra-ordinary cleaning has been necessary, the cost will be deducted.
What else should I do before I arrive ?
Please send us your mobile contact number for when you are staying at ours and also your flight details as soon as you have them.
What is the procedure for check-in ?
Approximately one week before your arrival date we will confirm arrangements for your arrival and provide detailed directions to the accommodation. You will be met in the property to receive the keys and be shown around. At key-handover all remaining payments plus the security deposit are to be paid in cash in full.
What time can I check-in ?
In Jonsdorf the check-in time is from 15.00.
In Almeria the check-in time is from 16.00.
What time should I check-out by ?
In both Jonsdorf and Almeria the check-out time is by 10am.
We can be flexible outside of these times dependent on whether someone else is also checking-in or out on the day in question.
I'm arriving early, can I leave my luggage?
If previous guests are still at the property, we're afraid you will have to wait until they have left and then check-in at the normal time. We will confirm arrangements prior to your arrival.
Does the apartment/house have internet?
Both properties have a wireless (WiFi) internet connection. This is, of course, free of charge for guests.
Is smoking allowed ?
Smoking is allowed in outside spaces in both Almeria and Jonsdorf. No smoking is permitted inside the properties.
Are the apartments/house wheelchair friendly ?
At both the apartments in Jonsdorf and the house in Almeria there are a number of steps to enter the property and inside the properties so none are recommended for people in wheelchairs, sorry.
Is there an iron and ironing board ?
Yes! Both properties have an iron and an ironing board.
If you have any questions that have not been answered here, please let us know here.